The Home Depot Council Bluffs Store in Council Bluffs, IA 51501 (2024)

Great customer service!

We went in looking for a refrigerator to replace ours. Rachael showed us several options an went over the warranty options thoroughly. She took her time with us and wasn't impatient. She made our new purchase easy and informed. We love our new refrigerator!

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Great service!

The store was close to closing and Dan went out of his way to help me find “E-Z Fuse tape”. This tape has literally saved me hundreds of dollars on repairs. Don’t ever get rid of this product and don’t ever get rid of Dan. He went above and beyond. Thanks Dan! And thanks Ashley for suggesting I fill out this survey for Dan to get a gold star.

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Great customer service and product selection

We found the bedding plants we couldn’t find elsewhere, and also bought 2 herbs because of great price and perfect quality. Max was an exceptional employee at check out, and we left with a smile and positive impressions of our local store.

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Sterling Dedic

Sterling was beyond exceptional in helping me with a do-it-yourself project for my home.

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Great Selection of products

I purchased new Smoke/Carbon Monoxide Detectors and the options were more than I had seen in any other store. I found the same circ*mstances when I purchased plumbing products.

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Great Shopping Experience

I entered the Council Bluffs, IA store and was greeted, then proceeded to look for screen doors. I noticed an employee and asked where the doors were located. He took me to them while finding the associate for doors. The friendly associate, Sterling Dedic, answered all my questions. I bought the door and was on my way in just a few minutes. Thank you for a wonderful experience.

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Outstanding customer service!

Giselle Anguiano-Bachez in your Council Bluffs, Iowa store made the whole process quick, easy and fun! She was great!

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Outstanding Service

Enjoyed the fact that associates were easy to locate and eager to help. Needed carpeting, got exactly what I wanted at a great price.

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Manager’s attitude rubbing off on associates

Came to Home Depot to purchase a riding mower. After purchase the cashier asked the manager if he could help to unlock the mower for us. He said, “yeah, when I have time!” And walked the other direction towards the back of the store. When he came outside he said, “sorry folks very busy.” Other associates came out to help and when I requested a specific mower they all scoffed but obliged. My husband asked them to raise the mower deck before loading, they pushed up the trailer with the deck all the way lowered anyway. Rude service, beginning with the manager interaction. Leadership is important and it’s apparent that isn’t taking place here.

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Super helpful staff!

I was sent by work to resolve an issue. I couldn't find what I needed , so a lovely lady in Customer Services personally walked me to the items I requested, then upon checkout, I was having issues with my company expense card and was getting frustrated and about to use my personal card and hope to be reimbursed, a delightful young lady sensed my dismay and asked if she could try running it again, and she found the issue and saved me from the hassle and inconvenience of the reimbursem*nt process. I will absolutely recommend this Home Depot #2109 to anyone. This is the cleanest, most well stocked HD I have ever been to. Impressive all the way around.

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